Returns & Refund Policy

PLEASE READ CAREFULLY

SALE ITEMS, SWIMMING SUITS, BIKINIS AND SWIMMING TRUNKS ARE NOT RETURNABLE.

For all the other items, these are your instructions:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Before returning an item, please send us an email to info@emporiosirenuse.com and wait for our approval. 


Please return items in perfect conditions, accompanied by their original barcode tag and in their original polybag/box/wrapping. 


If you are seeking a refund because the item you received arrived damaged, please send us a photo, first. Then we will tell you what to do. 


IF YOU ARE OUTSIDE THE EUROPEAN UNION, and wish to return an item and be refunded, please return items by PRIVATE COURIER only (Fedex, UPS or others) and accompany them with the provided Return Note (included in the package) to be 
stamped by customs. We need the custom’s stamp in order to issue a Credit Note and a refund. 
Follow the instructions on the Return Note in order to fill it up. Please do not put the Return Note inside the package, but give it to the courier to be stamped by customs.

IF YOU ARE IN A COUNTRY INSIDE THE EUROPEAN UNION, please return your items by private courier or by postal service. As soon as we receive them back and check that they are in perfect conditions, we will refund you.

IF YOU ARE RETURNING AN ITEM TO EXCHANGE IT WITH ANOTHER ITEM, please email us your intentions and we will provide you with instructions. We will check if the new item is available and put it aside for you. Then, as soon as we receive your item back, we will ship you your new item.

We will only refund the returned items’ original cost and not the shipping costs. Refunds will be made on the same card that was charged for buying.